You can purchase directly through our online store by selecting your products, adding them to the cart, and completing the checkout process. You’re also welcome to visit our showroom, and we accept orders via phone or email if you need personalized assistance.

There is no minimum order quantity. You can purchase from a single item to large-volume orders.

Yes, you can modify or cancel your order as long as it has not been processed. Please contact us as soon as possible at 22885531 or info@lumencr.com

You will receive a confirmation email with your order number and purchase summary. If you don’t receive it within 30 minutes, please check your spam folder or contact us.

Yes, we can take your order through any channel. We will send you a secure payment link to complete the transaction.

We offer a wide range: decorative lamps, outdoor lighting, spotlights, ceiling fixtures, LED strips, industrial lighting, and solutions for homes, offices, commercial spaces, and landscaping.

Consider: room size, lighting purpose (general, task, or decorative), color temperature (warm, neutral, or cool), and decorative style. Our advisors can help you make the best choice.

• 2700K–3000K (Warm): Cozy environments like bedrooms and living rooms.
• 4000K (Neutral): Workspaces, kitchens, and bathrooms.
• 5000K–6500K (Cool): Areas requiring maximum clarity such as workshops or clinics.

Yes, we offer bulbs, drivers, transformers, LED strip profiles, and accessories.

Warm light (yellowish) is relaxing and ideal for resting spaces. Neutral light is versatile for daily activities. Cool light (white/bluish) enhances focus but can feel harsh if overused at home.

Multiply the square meters by recommended lumens:

• 100–150 lm/m² for relaxing environments
• 200–300 lm/m² for work or reading
• 300–500 lm/m² for kitchens or workshops

It indicates how accurately colors appear under a light source. A CRI above 80 is acceptable, and above 90 is excellent for tasks where color accuracy matters (makeup, cooking, art).

Yes, we offer ultra-slim ceiling fixtures, semi-flush mounts, and indirect lighting options that preserve the sense of height.

Yes, we offer options with integrated sensors.

Quality LED fixtures last between 25,000 and 50,000 hours. At 8 hours of daily use, they can last between 8 and 17 years.

Many of our fixtures are compatible with dimmers, but it’s important to verify compatibility. Each product specifies if it is dimmable.

They should have the appropriate IP rating (IP65 or higher for water and dust). We recommend periodic cleaning and checking seals before the rainy season.

Yes, we offer technical advice. You can schedule an appointment at our showroom or a video call to review plans and specific needs.

We ship nationwide. For international orders, contact us to verify availability.

Shipping costs vary depending on destination and order volume. Contact us for a quote.

Delivery times vary depending on product availability.

Yes, we offer showroom/store pickup at Oficentro Condal, Local 1, San Rafael de Escazú.

Hours: Monday–Thursday 8am–5pm, Friday 7am–4pm. Closed weekends.

Yes, all our products are packed with appropriate protective materials.

We accept credit and debit cards, bank transfers, cash (when applicable), and digital payment platforms.

Yes, we issue electronic invoices. Provide your billing details at checkout.

For any billing adjustments, email us at info@lumencr.com with your order number and correct details.

Yes, we use SSL encryption and certified payment gateways. We never store full card details.

All products include a manufacturer’s warranty, which varies by brand and product type. Details are listed on each product.

Contact us within 48 hours of delivery with photos of the damage.

Yes, returns are accepted within 8 days of delivery, as long as the product is unused, in its original packaging, and includes all accessories. [Restrictions apply for custom products].

Email us at info@lumencr.com explaining the reason. We will provide packing instructions and return details.

No, the warranty covers manufacturing defects only. We recommend hiring certified installers.

The warranty starts from the purchase date, not the installation date.

Yes, we offer a special program with preferential pricing, technical catalogs, and specialized lighting support.

Yes, we provide lighting consultancy for residential, commercial, and industrial projects with tailored proposals.

Yes, we offer on-site visits to evaluate spaces and propose solutions. Schedule with our sales team.

Yes, we can coordinate deliveries according to your project timeline.

• Phone: 22885531
• WhatsApp: 60989142
• Email:
• Hours: Monday–Thursday 8am–5pm, Friday 7am–4pm. Closed weekends.

Yes, located at Oficentro Condal, Local 1, San Rafael de Escazú. Same business hours as above.

Schedule your visit for personalized assistance.

Yes, you can schedule a video consultation with our specialists.

Monday–Thursday 8am–5pm, Friday 7am–4pm. Outside these hours, contact us via WhatsApp and we’ll respond the next business day.

Yes, we recommend scheduling to ensure dedicated assistance. You can do so via phone, WhatsApp, or our website.

Yes, we offer downloadable digital catalogs and printed versions for professionals.

No, pricing includes product only.

Yes, for fixed electrical connections. Plug-and-play products can be installed by yourself.

Most include screws and basic mounts. Each product specifies what’s included.

No, unless specifically rated for outdoor use (appropriate IP rating).

Turn off power. Use a soft, dry cloth. For glass, apply cleaner to the cloth—not directly to the fixture. Never use water on electrical connections.

Minimal. Clean every 3–6 months and check outdoor connections annually.

Yes, we offer slim ceiling fixtures, under-cabinet LED bars, and directional spots.

Wall lights at mid-height, recessed LED strips, or step markers that avoid glare.

Yes, bathroom fixtures are rated IP44 or higher. For showers, we recommend IP65.

A combination of neutral general lighting (4000K) and a directional desk lamp with high CRI.

Yes, we offer outdoor and garden lighting solutions.

Directional spots with high CRI (90+), adjustable track lighting, and gallery fixtures that do not emit heat or UV.